Help with Pastaphony.

Most common questions

My SMS sign-in code didn't arrive.

Wait 30 seconds and try again — sometimes SMS is delayed. If still nothing: make sure you typed the right number, check signal, try a different network (switch off WiFi or vice versa). Still stuck? Email contact@pastaphony.com.

My loyalty points aren't showing up.

Points appear after you give your phone number at the counter and the cashier rings you up. If you ordered today and don't see points by tomorrow, contact the location directly (numbers below) — each Pastaphony runs its own loyalty program in Square.

I redeemed a reward but the cashier can't find it.

Show them the 6-character code from the app. The cashier opens your loyalty account in Square and finds the pending reward there. If they still can't find it, the reward is safe in their system — call us and we'll help reconcile.

Can I order delivery online?

Every Pastaphony takes pickup orders online through its own Square Online site — tap your location on our order page to open it. Five locations — Stanton, Fullerton, Tustin, Carlsbad and Anaheim — also offer delivery at Square checkout. If you do not see a delivery option for your location, it is not offered there online.

Where are you opening next?

All seven locations are open. Long Beach opened July 1.

Contact a specific Pastaphony

For order issues, loyalty redemption, or special requests at a specific counter, call that location directly.

Order online from a specific Pastaphony

Each counter runs its own Square Online site. Delivery appears at Square checkout only where that location offers it.

Contact Pastaphony (the brand)

For app questions, account issues, or feedback about the brand:

• Email: contact@pastaphony.com
• Website: pastaphony.com
• Instagram: @pastaphony

Pastaphony is a brand of Concept Restaurants LLC.